Integrity Without Compromise
We price transparently. We protect client data like it’s mission-critical. We tell the truth, even when it’s uncomfortable.
About
Micro Support has been in business for over 40 years, providing trusted IT services to hundreds of businesses nationwide. Our headquarters are in Beverly, Massachusetts, where we actively support local and regional programs and events. We employ exceptional engineers and technicians who are accessible when you need them and have the expertise to provide outstanding IT support. Reliable, scalable, and hands-on, Micro Support is your partner for IT you can trust.
Mission & Values
We operate with unwavering integrity, lead with conviction, and stand relentlessly behind our clients. We tell the truth, even when it’s hard. We address risks before they become disasters. And we don’t walk away when challenges arise. Your systems, your security, and your success are treated as mission-critical—because to us, they are.
Courageous Leadership
We address risk before it becomes disaster. We challenge outdated systems. We push for best practices, even when it’s not the easiest path.
Relentless Commitment
We are as committed to your business operations as you are. We show up when needed most. We build long-term partnerships.
Our Team
Our team is made up of experienced engineers and technicians who bring both deep technical expertise and a strong commitment to service. Many of our staff have been with us for 25+ years, and several hold master’s degrees, giving us a rare blend of long-term institutional knowledge and advanced technical skill.
Just as important, we focus on delivering IT support in a helpful, patient, and compassionate way—making complex issues easier for our clients to navigate. Because of our close relationships, many clients know our team by name and can call us directly to get real answers right away, without waiting in queues or tickets.
History
Micro Support Group was founded with a simple mission: to deliver reliable, personal, and expert IT support. Over more than four decades, we have grown to support over 250 clients, many of whom have been with us for 25–35+ years. From the beginning, we set out to be more than just a service provider; we became a true extension of our clients’ organizations, working closely with them to understand their systems, their people, and their goals.
As technology evolved, so did we, expanding into managed IT services, private cloud infrastructure, and modern security solutions to meet the growing demands of our clients. Whether supporting enterprise organizations, chemical distribution companies, or mission-driven nonprofits, we remain committed to delivering dependable technology solutions that keep businesses running securely and efficiently.
1983 / Founding
Where it all began.
Founded in Reading, Massachusetts. Started helping clients realize the business potential of micro computers. Installed the first Apple 3 network in Rhode Island.
1999-2000 / Y2K
Keeping systems running through uncertainty.
Supported clients through the Y2K transition. Micro Support Group began being a “Cloud” in the mid 90s.
Early 2000s / Intranet
Early adoption of connected workplaces.
Provided clients with scalable cloud services to run their business systems.
2010 / Leadership
A new generation joins the team.
Dayna Morton, Bruce’s daughter, joins Micro Support Group.
2010s / Private Cloud
Laying the foundation for modern services.
Launched a private cloud platform for managed hosting, helping eliminate on-site hardware for clients.
2017 / Acquisition
Expanding cloud capabilities.
Acquired BSU Cloud Services.
2017–Present / Growth
Scaling to meet demand.
Expanded datacenter capacity while introducing sovereign AI services. Launched our fully redundant private cloud platform for managed hosting and services.
Commitment to Community
Community engagement and support are foundational to our work and a key part of our long-term commitment. We genuinely enjoy connecting with local organizations, building lasting partnerships, and giving back to the communities we serve.
Organizations We’re Involved In
- Greater Beverly YMCA
- Greater Beverly Chamber of Commerce
- SeniorCare
- Grateful Friends