Service, Experience, Trust, Alternatives

Many organizations are good at service and good service is critical but that is only one component of a successful business relationship. All businesses have to be competent and provide service to be successful as it is a privilege not a right to serve a customer and the customer deserves exceptional value for the IT dollars spent. But service and competence need to be comingled with a fundamental understanding and caring for the customer’s business. We pride ourselves in understanding our clients businesses and if there is a problem with a system we drop everything to resolve it, day or night.

Experience is Important
Micro Support Group has been servicing the needs of its clients for over 25 years. We are a Microsoft Certified Partner and a member of their elite VAR accelerator program. We are a Dell Certified Partner and a member of the Dell Remote Management program. All of our engineers are industry trained and certified and most have advanced educational degrees with experience in business, accounting, finance, and security.

But Trust is Everything
Your information technology system has not been a cost center for a long time. Most organizations are becoming more virtual and therefore their systems are strategic to their overall business plan. IT systems are often the primary communications between associates and customers and each other. Your IT system is customer facing and perhaps the only contact your customer has with you. Your IT systems hold all of your proprietary information and can be your greatest liability if your security is breached. In this highly charged environment you need a vendor that understands the challenges your organization faces and can respond with effective solutions that you can trust with your information. It is trust that allows us to work in the banking industry and has developed the long standing relationships with our clients.

Your Organization Needs Alternatives
Your organization is successful because you are better than the alternative and because you offer your customers/clients multiple ways of addressing their needs. We’re successful because we can do the same. We can provide traditional IT support at your site or sites no matter where they are. We can support and monitor them all remotely as well. We can host your mail at our facility and you can own the infrastructure or we can provide it as a service. We can host your entire line of business hardware and software so you host nothing but thin clients and concentrate only on your core competency. Give us the opportunity to explain our alternatives to you and you will see how we are different and better than our alternatives.

For more information please contact Bruce Billingham via email or phone his direct line (978) 524-7700 ext. 212.

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